Terms of Delivery / How To Return An Item

Terms of Delivery

Canvas Art, Canvas Prints & Glass Print


Art Print on Canvas & Frames

Every order is custom made and usually takes between 1 and 2 days to create in our business unit (depending on the product). Once it’s ready we’ll hand it over to one of our trusty couriers, who usually take 2-3 working days to deliver.

All of our framed and canvas prints are wrapped in a protective sleeve with individual plastic or cardboard guards added to each corner. Additional cardboard is then secured over the print surface to minimize the risk of breakages or transit damage. Each print is then shipped in a heavy-duty cardboard box.

Glass Wall Art

Please allow 3 – 5 days of processing and production time for your order to ship out. 

Orders will take approximately 1 – 2 weeks to complete, as the glass needs to be cut, processed, and toughened. Then it is digitally printed.


There are 4 functional mounting clips included in the packaging

lopfire.com  will notify the customer immediately about the unavailability and the order will be canceled while refunding the payment at the same time. lopfire.com is entitled to make partial deliveries. Delayed deliveries of lopfire.com do not entitle the buyer to compensation claims unless lopfire.com is of negligence or intent to load. Further claims remain reserved for the customer. Delays in delivery based on the grounds that lopfire.com is not responsible for (force majeure, fault of others, etc.), the deadline will be extended and the customer shall be informed immediately. If prolonged, the causes of delays are longer than four weeks after the conclusion of the contract that each party is entitled to withdraw from the contract. If the customer is not encountered at home upon the delivery of the package, and the packet is not picked up from the post office within 7 days by the customer or the customer refuses the acceptance of the package, lopfire.com has the right to cancel the order and cancel the contract. Forwarding charges include packing and shipping for each picture.

How To Return An Item

Should you change your mind about your purchase you have 14 days after the date you receive the goods to return them to us.

You must notify us as soon as possible of your intention to return the purchase either via e-mail at office@lopfire.com, stating your order number and reason for the return.

Your purchase must be in its original condition and packaging.

Please note that unless the product is faulty or we are under a legal duty to do so you must pay the costs of the return.

Please note that all returned items are subject to a quality check before refunds are processed.

We will make any refunds due to you as soon as possible and within 14 days from the day on which we receive the product back from you or evidence that you have sent the product to us.

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